CHIEF GREAT TASTE OFFICER
Chief Great Taste Officer — FAQ
Orders & Shipping
When will my order ship?
Each order is carefully prepared and dispatched within 1–3 business days. During collection launches or limited releases, processing times may be slightly extended due to increased demand.
Once your order has shipped, you will receive a confirmation email with tracking information.
Do you ship internationally?
Yes. We offer global shipping excluding select regions as follows.
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North Korea |
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Iran |
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Syria |
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Cuba |
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Russia |
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Belarus |
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Afghanistan |
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Yemen |
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Sudan / South Sudan |
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Somalia |
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Crimea, Donetsk, Luhansk regions |
Shipping rates and delivery timelines are calculated at checkout based on your destination. Please note that international orders may be subject to customs duties or import taxes determined by your local authorities.
How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email to monitor your shipment in real time.
If you have not received your tracking information, please contact our support team at info@thechiefbrand.com
Can I change or cancel my order after placing it?
We begin preparing orders shortly after they are placed to ensure timely dispatch.
If you need to make changes or request a cancellation, please contact us (info@thechiefbrand.com) as soon as possible. While we cannot guarantee modifications once processing has begun, we will always do our best to assist.
Do you offer express shipping?
Yes. We offer express shipping to all destinations at checkout.
Delivery times may vary depending on location and customs clearance.
Will I have to pay customs or import duties?
International orders may be subject to customs duties, taxes, or import fees imposed by your country’s regulations
These charges are the responsibility of the customer and are not included in the order total at checkout.
Sizing & Fit
How do your products fit?
Our garments are designed with a balance of comfort, structure, and modern silhouette in mind.
Fit may vary slightly between collections and product categories. We recommend reviewing the product-specific sizing notes and measurement guide before purchasing.
Where can I find the size guide?
A detailed size guide is available on each product page to assist you in selecting the best fit.
If you require further guidance, our team will be happy to assist.
What size should I choose if I’m between sizes?
If you prefer a more tailored fit, we generally recommend sizing down. For a relaxed or oversized silhouette, consider sizing up.
Fit preference is personal, and select products may be intentionally designed with a looser cut.
Are your garments unisex?
Many of our pieces are designed with a unisex fit philosophy, allowing for versatile styling across different body types.
Where applicable, product pages will specify fit recommendations.
Product & Quality
What materials do you use?
Our exlusive CreamAIR fabrics are carefully sourced and imported from Italy to maintain highest level of quality, durability and comfort in performance through a one-of-one sweat absorption technology.
Our key features of CreamAIR fabrics are ultra lightweight yet durable and dries very quick for ultimate comfort.
How should I care for my garments?
To preserve the quality and longevity of your garments, we recommend following the care instructions listed on the product label.
In general:
- Cold wash recommended
- Wash with similar colors
- Avoid high heat drying
- Avoid velcro items before laundry
Proper care will help maintain fabric integrity and fit over time.
Will sold-out items restock?
Certain core products may be restocked periodically, while limited releases and collaborations may not return once sold out.
For updates on future releases and restocks, we recommend subscribing to our newsletter or following our social channels.
Are your collections limited?
Many of our collections are produced in limited quantities to maintain exclusivity and uphold our approach to intentional production.
Once a release is sold out, availability may not return.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within [3] days of delivery, provided products are unworn, unwashed, and returned in original condition with all tags attached.
Items marked as final sale or limited-release products may not be eligible for return.
Do you offer exchanges?
Yes. We offer exchanges for eligible items, subject to stock availability.
If your preferred size or item is unavailable, store credit or a refund may be offered in accordance with our policy.
How do I start a return or exchange?
To initiate a return or exchange, please contact our support team at info@thechiefbrand.com with your order number and request details.
Our team will guide you through the process and provide return instructions.
Are sale or limited-edition items eligible for return?
Items marked as sale, final sale, or limited-edition releases may not be eligible for return or exchange unless the product arrives damaged or incorrect.
Please review product details carefully before purchase.
Collaborations
Do you offer brand collaborations?
Yes. We selectively partner with brands, gyms, creators, and communities that align with our vision, aesthetic, and values.
Our collaborations are designed to create meaningful products with lasting impact.
Can gyms, creators, or businesses collaborate with CHIEF.?
We welcome collaboration inquiries from all spectrum of businesses, athletes, creators, and communities seeking premium custom apparel solutions.
For partnership opportunities, please contact us with your concept and project details.
Payments & Security
What payment methods do you accept?
We accept major credit cards and PayPal as our main form of payment.
Available payment options will be displayed securely at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure encrypted payment gateways to ensure your information remains protected.
Chief Great Taste Officer does not store sensitive payment details.
Brand & Community
What does Chief Great Taste Officer stand for?
Chief Great Taste Officer represents a commitment to elevated design, culture, and intentional living.
Our brand exists at the intersection of performance, aesthetics, and identity — creating pieces designed to be worn with confidence both inside and outside the gym.
How can I stay updated on new drops?
You can subscribe to our newsletter or follow us on social media for updates on new releases, collaborations, and exclusive launches.
Do you offer ambassador or affiliate programs?
We occasionally work with athletes, creators, and community leaders who genuinely align with the brand.
Partnership opportunities are reviewed selectively based on fit and shared vision.
